Delete Your Account
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Delete Your Account

We understand that you may wish to delete your account and have your account data removed from 311 Hampton VCH.

If you registered an account at 311 Hampton VCH web portal or mobile apps, please be informed that upon submitting this request, your account will be deleted immediately. You can no longer use this account to sign in at 311 Hampton VCH web portal or mobile apps.

If you connected 311 Hampton VCH web portal or mobile apps with a social account (i.e. Apple, Google, or Facebook account), upon submitting this request, you can no longer use this social account to sign in at 311 Hampton VCH web portal or mobile apps. Your social account will not be affected.

Once your account is deleted, all the service requests submitted by this account (including the email and phone number information in these service requests) will remain in 311 Hampton VCH, but will no longer be associated with this account. Your contact email may still receive a notification when such a service request is closed.

The deleted username (email) can be registered at the 311 Hampton VCH web portal or mobile apps again, but will not be associated with any existing service requests in 311 Hampton VCH.

To delete your 311 Hampton VCH account, please follow these steps:

Web Portal

  1. Click on Your Name at the right top corner.
  2. Click on the “Delete Account” option
  3. A warning popup will appear.
  4. Enter the password (only for registered 311 Hampton VCH accounts. No password will be asked if you are connected with a social account)
  5. Check “I agree”, and click on the ‘Yes” button

Mobile App

  1. Click on the hamburger icon.
  2. Click on the My Account option
  3. Click on the Delete Account button.
  4. A warning popup will appear.
  5. Enter the password (only for registered 311 Hampton VCH accounts. No password will be asked if you are connected with a social account)
  6. Check “I agree”, and click on the ‘Yes” button

We appreciate your understanding and patience throughout this account deletion process. If you have any questions or require assistance, please don’t hesitate to contact Hampton 311 Team using one of the following contacts,

Thank you for being part of our community.

City of Hampton

311 Hampton VCH Google Play Store URL – Click here

311 Hampton VCH iOS App Store URL – Click here

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